The report concluded that “all print [service providers] considering an investment in high-speed inkjet should put Ricoh on their vendor list”.
“Ricoh has a strong and growing portfolio that addresses the high-speed, high-quality needs of the commercial print market,” IDC research director Tim Greene says, adding: “One of the areas the company stands out is in support for customers before the sale, at installation, and for as long as necessary for customers to be successful.
“From its software-as-a-service offerings to strategic business consulting, to 24x7 mission critical support, Ricoh brings a sense of partnership to its customers.”
Eef De Ridder, vice president of the Graphic Communications Group at Ricoh Europe, says the manufacturer welcomes the news.
“Print service providers are increasingly investing in digital printing technologies, with high-speed inkjet solutions offering the productivity, print quality, and automation necessary to convert jobs over from conventional technologies with faster turnaround times and less operator intervention,” De Ridder says.
“Our approach at Ricoh is to deliver the production capabilities our clients need to go digital while surrounding each one with world class software, service, and support that will drive their business forward.”