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Industry

Contract extension awarded to NHS research partner

A three-year contract extension has been awarded to Adare SEC for the end-to-end processing of the annual NHS GP Patient Survey.

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Adare SEC provides printing and digitalisation of surveys sent out for Ipsos MORI and its partners

The postal survey provides information on overall patient satisfaction with primary care services and overall experiences in accessing services.

The survey is carried out by market research company; Ipsos MORI which in it’s last survey sent out around 2.41 million postal questionnaires to GP registered adults in England. The survey which was carried out between January and March 2021 received around 850,000 completed responses, making for a national response rate of 35.3%.

Chief commercial officer for Adare SEC, Allan Rowan, says: “Our relationship with Ipsos MORI is long-standing and we take great pride in assisting them with their essential work on behalf of the NHS."

Adare SEC, which employs around 400 workers, has become a trusted expert in current integrated communications, particularly after its multi-million software and hardware investment.

We take great pride in assisting them with their essential work on behalf of the NHS.

Rowan adds: “This is a true partnership approach, enabling us to confidently approach Ipsos MORI with process improvement suggestions and to continually fine-tune operations together to ensure the best possible outcomes.”

The contract extension comes after a turbulent year and a half for the NHS and its partners. News outlets have recently highlighted the strain on routine and primary services, making the need for research into user satisfaction all the more important.

Despite high numbers of appointments, a recent article from The Guardian, highlighted that doctors, receptionists, and practice staff are leaving positions due to rising abuse from the public regarding expectations set by the government and media.

If you have any news, email david@linkpublishing.co.uk or join in with the conversation on Twitter and LinkedIn.


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