Konica Minolta UK hires new COO

Konica Minolta Business Solutions UK has appointed Mike Faiers as its new chief operations officer.

Faiers first joined Konica Minolta in 2021 as its chief technology officer, where he was a member of the company’s executive board. He previously worked at BSH UK and Ireland for nearly a decade, where he rose from the rank of group marketing manager to become the company’s director of IT and eBusiness.

According to a statement by the company, Faiers has been hired to “lead the team in delivering world-class technology-led solutions, with exceptional customer service, and support.”

In his new role, Faiers will be tasked with developing and refining processes and procedures, providing customer solutions, and supporting customers to overcome workplace challenges. He will also aim to optimise operations including service and support, logistics, and the wider supply chain.

Commenting on his new position, Mike Faiers says: "Our success is defined by the satisfaction of our customers. Having one best-in-class team responsible for overseeing and fulfilling our commitments to them ensures we optimise our service delivery, identify opportunities to develop our portfolio, and build long-term loyalty rooted in trust, competence, and consistently delivering on every promise we make."

Rob Ferris, chief executive officer of Konica Minolta Business Solutions UK, adds: "Konica Minolta has always been a customer-centric organisation. As such we are constantly on the lookout for ways to refine and evolve our offering.

“In his new role, Mike leads an experienced and tight-knit team that has a truly holistic view of the entire end-to-end customer journey, with each member focused on delivering the best possible solutions, service, and support."